Refunds and Cancellations

Returns and Refunds

Because Sunsetsroc Mail contains curated paper goods and surprise selections, subscription mailings are not returnable or refundable based on personal preference, minor color variations, or the particular items included.

Custom, personalized, and made-to-order products are also nonreturnable unless they arrive damaged or defective.

For other eligible products, please contact jess@sunsetsroc.com within 14 days of delivery before returning anything. Items must be unused and in their original condition. Original shipping charges and return-shipping costs are generally nonrefundable unless the item was damaged, defective, or sent incorrectly.

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Subscription Cancellations

Sunsetsroc Mail subscriptions renew automatically each month at the price disclosed during checkout until canceled.

You may cancel at any time before your next renewal through your customer account or by emailing jess@sunsetsroc.com. We will confirm cancellation requests submitted by email.

Canceling stops future renewals. If your monthly order has already been billed or processed, that mailing may still be prepared and shipped, and the cancellation will apply to future billing periods. Previously processed subscription charges are nonrefundable except when required by law or when a billing error has occurred.

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One-Time Purchases

A one-time purchase does not automatically renew. Once an order has entered processing, it may not be possible to cancel it. Contact jess@sunsetsroc.com as soon as possible if you need assistance with an order.

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Contact

For shipping questions, return requests, damaged orders, or subscription cancellations, contact:

Sunsetsroc LLC
jess@sunsetsroc.com